ProSoft Technologies, Inc. is more than just a software company. We believe in providing the right solutions and the right training to each of our clients on an individual level, as well as the security and support to ensure they are successful in the future. Through our various services and forums of support, we make sure that your chosen software complies with government regulations as much as it complies with your needs.
Consulting
Our highly skilled and knowledgeable staff will assist you with application design, systems integration and network design and planning. Upon the assessment of your needs we recommend the most cost-effective solution available for your municipality or school management system.
Installation
ProSoft offers installation services which include: server, network and desktop devices that support our various forms of software for school administrators and municipalities.
Data Conversion
ProSoft is able to convert data from your current system to ensure a quick and accurate transition.
Implementation
Before training begins, you will receive a fully documented implementation plan that will detail each phase of installation and training.
Training
The training of key personnel is performed on-site to ensure that user adoption is successful. Training is hands-on, allowing users to quickly excel in the new system. We also provide web-cast training if an emergency arises or to reduce travel time.
Customization
Strategic customization is available on select reports and client specific calculations. Typical examples include customized grade reports and QPA and rank calculations.
Security
In addition to operating system level security, all ProSoft applications include menu and data level security to regulate access by user roles. Furthermore, an extensive audit trail of user access and data modification is retained.
Newsletter
Our newsletter covers information on Student Information System and Financial Software topics, new product releases, user tips, training classes and upcoming state reporting requirement changes. The "ProSoft Monitor" newsletter is published on a quarterly basis.
Unlimited Phone Support
An experienced support staff provides phone support for users in any ProSoft Application. If necessary, our staff has the ability to access your student information system or any other application electronically to assist you.
Email Support
As with our phone support, our experienced staff provides assistance to users throughout the use of any ProSoft application through email communications.
Product Documentation
Documentation is constantly updated and expanded to keep up with growing functionality and enhancements to our software. All documentation is provided electronically to ensure timeliness. Release notes are provided in conjunction with software updates in order to keep all users abreast of recently added functionality.